our delivery & returns policy
Welcome to cornucopia.fashion website delivery and returns! We really hope you are going to love your purchase from Cornucopia, and we want this experience to be as good as if you visited our store in person!
Our Partner for all deliveries in Ireland and the UK is Fastway, for all other deliveries we will use our local postal company.
Delivery times can vary depending on your location:
- For the Island of Ireland delivery is 2-4 working days.
- In the UK we would expect to deliver within 3-5 days
- For Europe please allow up to 10 days and for the Rest of the World, you should allow up to 14 days.
- Where bank holidays, festive occasions or bad weather occur obviously this may also affect your delivery time
- If you have any further queries on our delivery policies, please contact us directly.
- For the island of Ireland delivery over €50 is free and under €50 is €4.95
- Delivery to the UK is €6.95
- EU Delivery Zone 1 which includes the countries of Belgium, France, Germany, Luxembourg and the Netherlands is €12.00
- EU Delivery Zone 2 which includes the countries of Austria, Bulgaria, Czech Rep, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland and Sweden is €14.00
- Delivery to the USA, Australia, Canada, New Zealand & the Rest of the World €35.00
- You may or may not be charged import or customs duties depending on the value of your order. If your parcel is charged it is up to the person receiving these costs. Unfortunately, these charges are beyond our control and can vary depending on each country. We do suggest contacting your local customs office for more info.
We strive to have your collect in-store order ready within two hours of your order, within our business working hours Mon to Sat 10am to 6pm & Sunday 1pm to 5pm. If your order is outside of business hours your collect in-store order will be ready at 12 noon the following day, except Sunday, when it will be ready at 3pm. Please, also note that entering a billing address is still a requirement for items to be collected in-store, in order to process your payment.
We want your online purchases to be an enjoyable and hassle-free experience. If you are unsure of an item as regards sizing or styling before you purchase online, please do not hesitate to contact us using any of our contact methods beforehand and we may be able to help you in advance of a purchase.
If for some unfortunate reason you need to return your item, please follow the steps below to do this:
- In your delivery you will have received a delivery note and a form for returns. Please complete this form and include with any returned items.
- The item must be in re-saleable condition and returned to the store within 14 days of receipt of delivery.
A re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels. The company will not be liable for returns if the garment is stained by makeup. Avoid wearing perfume and/or
deodorant that could leave a permanent scent or mark on the clothing. We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.
- All return items must be unworn, unwashed with tags in place, and with order number or proof of purchase. Shoes must be returned in their original boxes.
- We cannot guarantee return of item so please we strongly encourage you send it via courier or tracked post. Should any uninsured items be damaged during the returns process please note that you will be responsible for them
- We are not responsible for the cost of returning the item unless the item is faulty or we have delivered the incorrect product(s) you have purchased. In this case we will arrange for a pickup.
Where the conditions above have been met we will refund your card within a maximum 3 days of receiving your item. The refund can only be made to the same method on which you originally paid. Your bank may take additional time to process the refund and we have no control over this, hence we advise you to allow up to 7 days from goods being received to seeing the refund on your account. If this has not occurred within this period please contact us immediately.
Our refund policy only applies to purchases made on our website. If a person wishes to return an item purchased in-store they will be offered an exchange or store credit only.
We regret, however, that under normal hygiene rules we cannot accept the return of earrings.